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Calowries
Calowries
Calowries
Calowries

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Terms and Conditions

ACCEPTANCE AND CONFIRMATION OF ORDER

The customer may place an order on the website. The process for placing an order is as follows:

  • -Choose your products and add them to cart
  • -Validate the contents of the cart
  • -Provide information regarding the client personal details
  • -Indicate delivery dates and time
  • -Indicate remarks as well as preferred payment method
  • -Accept the GTC
  • -Confirm the order
  • -Validate payment

The customer is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the customer.The vendor reserves the right to cancel or refuse to accept any order from a customer with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk. Any information given by the customer remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome. Any personal data and information provided to us shall be deemed our property and we reserve the right to utilize such information in any way as we deemed fit.

PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway iPay88. The customer accepts that his/her account is debited for the total amount due at the time of the order. After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the customer by email.The customer undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the customer informed by email.The products remain the property of the vendor until it receives full payment of the price.

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the customer of this fact as quickly as possible by email.The order shall be automatically cancelled and the customer is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the customer expressly wishes to switch his/her order to a substitute product advised by the vendor.The customer agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the customer shall be conclusive, and the customer waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

APPLICABLE LAW AND DISPUTES

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Malaysia law. You agree to submit to the exclusive jurisdiction of the courts of Malaysia regarding any such dispute.